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The PowerPoint audit: learn first, design second

If your company has departments that you don’t have day-to-day exposure to, redesigning a corporate PowerPoint, sales presentation or other base template can be fraught with danger. Larger corporations use presentations—especially PowerPoint—in so many ways it’s almost impossible to anticipate every use.

The mistake that many of these companies make is that they see the redesign only through the lens of their own needs.

PowerPoint template redesigns usually come as the result of a brand update. They follow the lead of that design, and therefore the marketing department often feels that many of the tough decisions are already made. The problem with this approach is that they often have very little insight into how these templates are used by others across the company.

If you’re on the cusp of a template redesign effort, our recommendation is to gather sample decks from every department that will eventually use the new template. This can be a herculean task, but without it the final template is doomed to be sliced, diced and misused almost immediately. With your mountain of presentations in hand, start the process of winnowing down to individual slides that best represent the way PowerPoint is used in your company. The results will be eye opening. You may discover departments using plug-ins, others who require Excel integration, and endless other requirements that will significantly alter how you view the PowerPoint effort.

The front end effort to understand how presentations are used in every department will pay huge dividends as you get your efforts rolling.

      Slide libraries: a noble, doomed endeavor

      Marketing departments have it tough. Their task is to create the materials that properly inform customers and prospects about the company’s products and services. They spend the time to get the message right, design it to fit the corporate brand and then release those materials to the sales team.

      In most organizations, that’s as far as marketing’s influence reaches, the handoff to sales. They influence, but they do not control what salespeople say to the customers. A huge frustration is seeing sales presentations that were created by salespeople, and are not aligned with the right messaging or brand. Eventually, looking to create uniformity and extend their ‘control’, they reach for the great elixir, the slide library.

      The idea is simple. Build a repository of the best decks and slides that are properly branded, messaged and ready to go, so that salespeople will always have fingertip access to exactly what they need. The reality is that it doesn’t work. Even when sold to the sales team with great fanfare, within six months the effort is often abandoned and sales goes back to their previous approach.

      Why?

      There are few things in business as entrenched as the individual sales process. The one-off approach each salesperson creates to hit their numbers. And one of the keys to that is salespeople want to control the message in their presentations.

      There is a way to create a feedback loop, however, and gain back some measure of control (or at least extend influence). Salespeople universally agree that they are bad at creating presentations. Not the general message, the actual words on the screen, the design, the PowerPoint itself. And here they are willing to get help, as long as they feel like they are still presenting their message their way. Support them with a great looking presentation that turns their words into beautiful magic, and they will sing your praises to the sky and come back over and over. And in the process you get the ability to suggest products, images, important messages in a non-threatening way, in a way that sales actually appreciates because they see you at their service, rather than dictating from above.

      It’s not a simple process, because typically the PowerPoint is the last thing created before running out the door. You have hours, not days, to take what they provide and make it look great. But that step can have a huge impact on the customer, because it realigns the visual message to the brand, and if you gain the salesperson’s trust along the way, you can also influence the content. And that’s a huge step forward.

      Think about it. You could be the hero, and get what you want at the same time.

          Turn it up

          One of my great frustrations with presentation design is just where it fits on the hierarchy of marketing needs. Or business needs, for that matter. Somewhere just above ‘clean up my inbox.’ The reason it’s frustrating is because the people who make the decision not to invest in better presentations (or, in fact, even in good presentations) are the same ones who’ve invested blood, sweat and tears into their businesses to create a compelling product that they wholeheartedly believe in.

          I think of it like this. Imagine the younger you. The one with disposable income and time. And you love your music, so much so that you invest in some serious equipment. Hardcore amplifier and a turntable (still the best way to go). You drop a thousand bucks or two and you’re ready to go. Then you take that system, your precious copy of Sgt. Pepper, Pet Sounds, Nevermind, or whatever and crank it up, all while hooked up to the crappy pair of Radio Shack speakers you bought in high school.

          Why bother?

          The speakers are your PowerPoint presentation … the only piece that reaches the ear of the prospect. Everything that powers it was a huge investment, but it’s invisible. If you have a poor PowerPoint design, that’s the only thing the prospect will see, and that’s what they will react to. Do you want them sitting rapt, or shrugging with indifference as soon as you are out of the room? You invested the money in the sound system, so make that investment pay off.

              Validation: sales and marketing aren’t talking

              I had the pleasure of giving a main session presentation to the Ebix Health User Group (EHUG) conference in Louisville, KY last week. The talk was on social media, and discussed challenges every organization faces when wading into new marketing territory.

              But it was the executive breakout session on Six Steps to Better Marketing that was most enlightening. I’ve been talking to many organizations about the failure of marketing departments to properly support sales in their efforts. Here, in a room of 20 or so executives, was validation of that idea. When I asked if any of their organizations’ marketing teams supported the sales presentations given by sales, the answer was a universal ‘no.’

              I’ll say it again…sales presentation design is the great weakness of sales teams, and makes up a large portion of the unproductive 20% of their typical day. If you are part of a marketing team, the number one thing you can do is rethink how you are supporting your sales organization. Start by stepping back and asking yourself a few questions:

              1. Do you know the sales team? I mean by name, the actual names of the people on that team (at least some of them). I’m shocked at how many large companies have marketing teams who can’t name a single sales person. How do you know what they need if you don’t talk to them?
              2. Can the sales team name the work that you do? Do they know what your biggest priorities are? I am willing to wager the answer is no. Why? Because the work you are focused on is often not what they feel they need to succeed.
              3. Can you outline their sales process? The specific steps the sales organization takes to get a prospect to become a customer. Most times, marketing’s efforts are focused on generating a lead, but beyond a capability brochure and a case study or two, there is no other support for sales once they are in touch with prospects. Do you know how the materials you produce map to their process? If not you are not setting them up to succeed.

              As for that capability brochure, the group identified it as the most expensive and least helpful marketing tool created inside their company.

              These were just three of the biggest gaps we discussed. And they are huge. Does this sound like you?